Política de privacidad
Privacy Policy
Last updated: 09.07.26
This Privacy Policy explains how Clara Atelier collects, uses, stores, and shares personal information when you visit our website, place an order, contact us, or interact with our services.
This website is operated by Logos Ecom LLC.
Data processing and advertising services are managed by Logos Ecom LLC.
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Personal Information We Collect
We may collect the following information:
Contact details — name, email address, phone number, billing address, and shipping address.
Order information — products ordered, order value, payment status, delivery status, returns, refunds, cancellations, and customer support history.
Payment information — payment method, billing details, transaction confirmation, and payment status. Full payment card details are processed securely by payment providers and are not stored by us.
Device and usage information — IP address, browser type, device type, operating system, pages visited, time spent on the website, cart activity, checkout activity, and similar analytics data.
Communication information — messages, emails, forms, support requests, reviews, or other information you choose to share with us.
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How We Use Your Information
We use personal information to:
Process and fulfil orders.
Confirm payments and prevent payment fraud.
Provide order confirmations, shipping updates, and customer support.
Manage returns, refunds, cancellations, and customer requests.
Improve our website, products, services, and customer experience.
Analyse website performance and customer behaviour.
Detect fraud, prevent abuse, and protect the security of our website.
Comply with legal, tax, accounting, and regulatory obligations.
Run advertising, analytics, and marketing activities, where permitted by law.
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Advertising and Analytics
We may use advertising and analytics tools, including services connected to Google Ads, to understand website activity, measure advertising performance, and improve our marketing.
Advertising services and advertising-related data processing are managed by Logos Ecom LLC.
These tools may use cookies, pixels, tags, or similar technologies to measure website behaviour, conversions, campaign performance, and customer interactions.
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Shopify and Service Providers
Our website may be powered by Shopify and may use third-party service providers for:
Website hosting and checkout.
Payment processing.
Order management.
Shipping and fulfilment.
Customer support.
Email and SMS communication.
Analytics and advertising.
Fraud prevention.
Technical website functionality.
These providers only receive the information required to perform their services.
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Marketing Communications
If you subscribe to marketing communications or provide consent where required, we may send you promotional emails or messages.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us at info@claraatelier.com.
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Cookies
We use cookies and similar technologies to operate the website, remember preferences, analyse traffic, improve performance, personalise content, and measure advertising results.
You can manage or disable cookies through your browser settings. Some website features may not work correctly without cookies.
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Sharing Personal Information
We may share personal information with:
Payment processors.
Shipping and fulfilment partners.
Technology and website service providers.
Customer support tools.
Advertising and analytics providers.
Fraud prevention providers.
Legal, tax, or regulatory authorities where required.
We do not sell customer personal information.
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International Transfers
Because we work with international service providers, your information may be processed outside your country of residence.
Where required, we rely on appropriate safeguards to protect personal information during international transfers.
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Data Retention
We keep personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.
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Your Rights
Depending on your location, you may have the right to access, correct, delete, restrict, or request a copy of your personal information.
You may also have the right to object to certain processing activities or withdraw consent where processing is based on consent.
To exercise your rights, contact us at info@claraatelier.com.
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Children’s Privacy
Our website is not intended for children. We do not knowingly collect personal information from children.
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Security
We use reasonable technical and organisational measures to protect personal information.
However, no online system is completely secure, and we cannot guarantee that information transmitted online will always be fully protected.
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Complaints
If you have concerns about how we process your personal information, you can contact us at info@claraatelier.com.
Depending on your location, you may also have the right to contact your local data protection authority.
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Contact
For privacy questions or requests, contact us at:
Business operator: Logos Ecom LLC
