Política de envío
Shipping Policy
Last updated: 09.07.26
This Shipping Policy applies to orders placed through claraatelier.com.
Clara Atelier is operated by Logos Ecom LLC.
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Order Processing Time
Orders are usually processed within 1 to 2 business days after payment confirmation.
Orders placed on weekends or public holidays may take slightly longer to process.
During periods of high order volume, processing may take additional time. If there is a significant delay, we will contact you by email.
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Estimated Delivery Time
Once your order has been processed and shipped, estimated delivery usually takes 7 to 12 business days.
Delivery times are estimates and may vary depending on destination, carrier availability, customs processing, local holidays, weather conditions, or other circumstances outside our control.
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Shipping Cost
Shipping costs, if applicable, are shown at checkout before payment is completed.
The final shipping cost may vary depending on the delivery destination, order value, shipping method, or any shipping option selected at checkout.
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Shipping Origin
To offer fair prices and a wider product selection, we work directly with suppliers and shipping partners internationally.
This means some orders may be shipped directly from our suppliers or fulfilment partners, and delivery may take longer than local-stock retailers.
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Tracking Information
Once your order has shipped, you will receive tracking information by email where available.
If you do not receive your tracking email, please check your spam or promotions folder first.
If you still cannot find it, contact us at info@claraatelier.com.
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Customs, Duties and Import Taxes
Depending on your country, customs duties, import taxes, or local charges may apply.
These charges are the customer’s responsibility where applicable and are not controlled by us.
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Incorrect or Incomplete Address
Customers are responsible for entering a complete and accurate shipping address at checkout.
If your address is incorrect or incomplete, please contact us immediately at info@claraatelier.com.
If the order has already been processed or shipped, we may not be able to change the address.
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Delayed Orders
If your order is delayed beyond the estimated delivery window, contact us at info@claraatelier.com and we will help check the status with the shipping provider.
Please note that delays may occur due to customs processing, carrier delays, high order volume, local holidays, weather conditions, or other circumstances outside our control.
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Lost Orders
If a package is confirmed lost by the shipping provider, we will review the case and offer an appropriate solution.
Customers should contact us at info@claraatelier.com if tracking has not updated for an unusually long period or if the estimated delivery window has passed.
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Contact
For shipping questions, contact us at:
Business operator: Logos Ecom LLC
